Key Definitions
To make this policy easy to understand, we define common terms used throughout the document and how they apply to your relationship with realtorrex.
Personal data means any information relating to an identified or identifiable natural person, such as name, email, phone number, billing details, and any other information you provide when enrolling in our courses.
Processing refers to any operation performed on personal data, including collection, storage, modification, use, disclosure, and deletion performed by realtorrex or service providers on our behalf.
User refers to any individual who visits realtorrex.digital, enrolls in courses, registers for events, contacts support, or otherwise interacts with our services.
Service means the online courses, materials, community features, and related educational services offered on realtorrex.digital to support real estate professionals in Thailand.
Cookies are small text files placed on your device by a website to store preferences, support login sessions, measure site performance, and deliver relevant content.
Data We Collect
We collect information necessary to provide course services, process registrations and payments, communicate with you, and improve our offerings. We minimize data collection to what is relevant and proportional for those purposes.
Information You Provide
When you register, enroll, or contact us, you may voluntarily provide the following types of information:
- Contact details: full name, email address, phone number used for registration and course communications.
- Account and profile information: username, professional credentials, company name, and preferences for course notifications.
- Billing and payment information needed to process course fees. Payment processing is handled via trusted third-party providers.
- Course activity and submissions such as assignments, assessments, feedback, and certification requests.
- Communications you send to us including support requests, survey responses, and direct messages to instructors.
- Optional materials you upload, such as collection or proof of professional qualifications required for certain course tracks.
Information Collected Automatically
We also collect data automatically when you interact with our website and services to enhance platform performance and user experience.
- Technical data: IP address, device type, browser version, and operating system.
- Usage data: pages visited, session duration, clickstreams, and performance metrics.
- Cookies and similar tracking technologies used to remember preferences and to analyze site usage.
- Location data inferred from IP address to provide region-appropriate content and scheduling options.
- Error and diagnostic logs that help us identify and fix issues with platform functionality.
- Engagement metrics for courses such as video watch time and quiz completion rates to improve course design.
Data from Third Parties
We may receive information about you from trusted third parties to facilitate payments, analytics, and service delivery.
- Payment processors and billing partners to verify and process course payments.
- Analytics and hosting providers that supply aggregated usage reports and infrastructure services.
- Marketing partners where you have consented to share contact details for promotional communications.
Why We Process Your Data
We process personal data only for specified, explicit, and legitimate purposes directly related to providing and improving our educational services.
- To deliver course content, manage enrollments, and provide access to training materials and community features.
- To process payments, issue invoices, and carry out related billing and fraud prevention activities.
- To communicate about your account, course updates, schedules, and support requests.
- To personalize learning recommendations and tailor course delivery to user needs and interests.
- To analyze platform usage and improve course content, usability, and technical performance.
- To manage legal obligations, resolve disputes, and respond to lawful requests from public authorities.
- To run marketing and promotional campaigns where you have provided consent to receive such communications.
- To securely store records required for accounting, tax, or regulatory compliance in Thailand.
Legal Bases for Processing
Depending on the purpose, we rely on appropriate legal bases to process personal data under applicable law.
- Performance of a contract: processing necessary to provide paid and free course services you request.
- Consent: where you opt in to marketing, cookies beyond essential operation, or other optional services.
- Legal obligation: processing required to comply with business, tax, and regulatory duties in Thailand.
- Legitimate interests: for platform security, fraud prevention, and improving our educational services, provided your rights are respected.
Your Data Protection Rights
If applicable law provides you with specific rights, you may exercise them to manage your personal data held by realtorrex.
- Right of access: request a copy of personal data we hold about you.
- Right to rectification: request correction of inaccurate or incomplete data.
- Right to erasure: request deletion of data when retention is no longer necessary or where you withdraw consent.
- Right to restriction: request limits on how we process your data in certain situations.
- Right to data portability: obtain and transfer a machine-readable copy of data provided by you when technically feasible.
- Right to object: object to processing based on legitimate interests or to direct marketing processing when applicable.
Cookies and Tracking Technologies
We use cookies and similar technologies to make the site work, remember preferences, and measure performance. You can control cookie settings through your browser and site preferences.
Types include essential cookies required for platform operation, performance cookies for analytics, and functional cookies for preferences and personalization.
Essential: required for login and course delivery. Performance: used to analyze site usage. Functional: store language or display preferences. Marketing: used only with consent to deliver relevant offers.
You may manage or block cookies via your browser settings or by adjusting preferences in the cookie banner. Blocking essential cookies may limit access to certain features.
Cookie Policy
How We Share Data
We share personal data only with trusted parties when necessary to operate our services, comply with law, or where you have given consent.
- Service providers who perform functions such as hosting, analytics, email delivery, and payment processing.
- Authorized partners involved in course delivery, including instructors and accreditation bodies where applicable.
- Government or law enforcement officials when required by law or to respond to legal processes.
- Third parties in connection with a business reorganization, sale, or transfer of assets, subject to data protection safeguards.
- Marketing platforms and partners where you have actively opted in to promotional communications.
- Aggregated or anonymized data that cannot reasonably be used to identify any individual.
International Data Transfers
Because we operate online and work with global service providers, personal data may be transferred to countries outside Thailand. We take steps to protect your information through contractual safeguards and by selecting providers that meet recognized security standards.
Where transfers occur, we implement appropriate measures such as standard contractual clauses, data processing agreements, and technical protections to maintain an adequate level of security.
Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, to meet legal obligations, and to resolve disputes or enforce agreements.
Account and profile data is retained for the duration of your active account and for a reasonable period afterward to address support, compliance, and recordkeeping requirements.
Support inquiries, course communications, and feedback are retained for as long as necessary to provide ongoing service and to improve course quality.
System logs and technical records are retained for security, troubleshooting, and fraud prevention purposes according to our internal retention schedule.
When data is no longer necessary, we securely delete or anonymize it in accordance with applicable law and our internal data retention practices.
Security Measures
We implement organizational, technical, and physical measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction appropriate to the risk involved.
- Encryption of data in transit and at rest where feasible to protect sensitive information.
- Access controls and role-based permissions to limit access to personal data to authorized personnel only.
- Regular security assessments, monitoring, and incident response procedures to detect and address potential threats.
Exercising Your Rights
To exercise your rights or make requests regarding your personal data, please contact our data protection team. We respond to verifiable requests and will provide information about next steps and any required verification.
- Request access to or a copy of personal data we hold about you, and request correction of inaccurate information.
- Request deletion or restriction of processing where applicable, withdraw consent for marketing, and object to processing based on legitimate interests.
- Right to data portability: You may request a copy of personal data you provided in a structured, commonly used and machine-readable format to transfer it to another service when technically feasible.
- Right to restriction of processing: You can ask us to limit how we use your personal data in specific situations, for example while accuracy is contested or processing is unlawful but you oppose deletion.
- Right to object: You may object to processing of your personal data based on our legitimate interests or for direct marketing purposes. When you object, we will assess your request and cease processing where required by law.
- Right to withdraw consent: If you previously gave consent for a specific processing activity, you can withdraw that consent at any time. Withdrawal will not affect processing carried out prior to withdrawal.
- Right to lodge a complaint: If you believe your data rights have been infringed, you can lodge a complaint with the Thai data protection authority or another competent regulator. We will cooperate with contribute and provide required information.
- Right to correction and deletion: You can request correction of inaccurate information and deletion of data that is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
How to exercise your privacy rights
To exercise any of your privacy rights, submit a request with a clear description of the action you want us to take. Provide enough information for us to identify you and the specific data involved. We may request additional verification to protect your privacy before fulfilling your request.
[email protected]
We aim to respond to verifiable requests within 30 days. If your request is complex or numerous, we will inform you and may extend the response period by up to an additional 60 days with notice.
Marketing communications
We use contact information you provide to send course updates, promotional offers for continuing education, and newsletter content tailored to your interests. Communications are sent by email, SMS (where consented), or phone when relevant to services you requested.
You can opt out of marketing communications at any time by using the unsubscribe link in emails, replying STOP to SMS, or contacting [email protected]. Opting out of marketing does not affect transactional messages related to your enrolled courses.
Children's privacy
Our services are intended for professionals and adults. We do not knowingly collect personal data from individuals under 15 years old without parental consent. If we learn that we have collected data from a minor without appropriate consent, we will take steps to delete that information promptly.
Third-party links
Our site and course materials may include links to third-party websites or services. Those third parties have their own privacy practices. We are not responsible for third-party content or their data handling. Review their privacy notices before sharing personal data.
Changes to this privacy policy
We may update this policy to reflect legal, technical or service changes. Material revisions will be posted on this page with an updated effective date. Continued use of our services after changes indicates acknowledgement of the updated policy.
For questions about this privacy policy or to exercise your rights, reach out to our privacy team. Include your name, contact information, and details of the request so we can respond efficiently. We prioritize timely handling of privacy matters.